Warranty and Returns

Limited Warranty

Crafco, Inc. (Manufacturer), or one of its affiliated distributors, will replace with the original purchaser free of charge any parts found upon examination by the Manufacturer to be defective in material or workmanship.

For complete equipment, this warranty is for a period of two years from the invoice date, but excludes engine or components, tires, and battery as these items are subject to warranties issued by their manufacturers.

For replacement parts, this warranty is for a period of one year from the invoice date, but excludes engine or components, tires, and battery as these items are subject to warranties issued by their manufacturers.

Crafco, Inc. shall not be liable for parts that have been damaged by accident, alteration, abuse, improper lubrication/maintenance, normal wear, or other cause beyond our control.

The warranty provided herein extends only to the repair and/or replacement of those components on the equipment covered above and does not cover labor costs. The warranty does not extend to incidental or consequential damages incurred as a result of any defect covered by this warranty.

All transportation and labor costs incurred by the purchaser in submitting or repairing covered components must be borne by the purchaser. Crafco, Inc. specifically disavows any other representation, warranty, or liability related to the condition or use of the product.

Use of replacement parts other than genuine Crafco parts may impair the safety or reliability of your equipment and nullifies any warranty.

Wear items are not covered under the Crafco, Inc. limited warranty. A wear item is defined as but not limited to: material pumps, sealing tips, tires, asphalt hoses, cutters, cutterheads, cutter pins etc.

Note: All engine warranties (and most parts installed on engines) are covered by the engine manufacturer. If you need information about a distributor in your area, please contact us and we will direct you to the closest engine distributor.

The warranty is valid only for parts which have been supplied or recommended by Crafco, Inc.

All parts returned are tested and evaluated. If the part has been modified in any way without prior consent from a Crafco, Inc. representative, warranty is void.

1. If equipment or part was purchased directly through Crafco, please contact Crafco Returns Department via email at returns@crafco.com or by phone at (480) 655-8333 or (800) 528-8242 for an RA number and further instructions. An RA number must be obtained to return anything to Crafco. A list of information required to process the warranty claim or return is provided below.

2. If equipment or parts were purchased through a Crafco Distributor, please call your local Crafco Distributor for more information. If you do not know who your local distributor is, call a Crafco Customer Service Representative, (Toll Free 1-800-528-8242) for name, location, and telephone number.

Equipment (Full Machines and Machine Components)

Equipment, including full machines and machine components, is covered under a 2-year warranty from the date of purchase.

When filing a warranty claim, please have the following information available:

1. Procurement History – A valid Crafco Sales Order #, Invoice #, or Delivery # is required to process a claim. (Customer/Distributor PO #s cannot be used.)

2. Serial Numbers – For serialized equipment and components, please provide the VIN # (Serial #) of the unit/machine, along with the serial number of any related component (e.g., wand, hose, pump, motor) involved in the claim.

3. Distributor Responsibility – If purchased through a distributor (e.g., Reynolds Warren), the distributor is responsible for providing invoice documentation to adjust the warranty period for the end user. If unavailable, the warranty period will be based on the date of sale from Crafco.

4. Failure Details – Clearly describe the type of failure, reason for failure, or damage.

Spare or Separate Parts

Spare or separate parts are covered under a 1-year warranty from the date of purchase from Crafco. When filing a warranty claim, please have the following information available:

1. Procurement History – A valid Crafco Sales Order #, Invoice #, or Delivery # is required to process a claim. (Customer/Distributor PO #s cannot be used.)

2. Serial Numbers – For serialized parts, please provide the serial number for any serialized equipment or parts, such as wands, hoses, pumps, or motors.

3. Distributor Responsibility – If purchased through a distributor (e.g., Reynolds Warren), the distributor is responsible for providing invoice documentation to adjust the warranty period for the end user. If unavailable, the warranty period will be based on the date of sale from Crafco.

4. Failure Details – Clearly describe the type of failure, reason for failure, or damage.

The customer will be emailed or faxed an RA form with all instructions to return the item to Crafco, Inc.

If the item is found to be within the limited warranty period and has not been abused or modified, a credit will be issued to the customer’s account or credit card. The customer may request the item be replaced instead of a credit, if desired.

If a part is returned after 30 days of purchase, a 15% restocking charge will be applied to the customer’s account.

Crafco, Inc. will not accept the return of parts that are obsolete or not in saleable (new) condition.